Category: Uncategorized

So, let’s review. Big tech/startup-y/social media whiz-bang hulaboo company starts up it’s business. People seem to like it. It grows customers. Social/emerging/new media spreads it wildly. More people come in. Bloggers start to write about it. Progressive tech publications pick it up. Video blogs run clips and interviews. The business grows to a larger audience.… Continue reading It’s just a different colored box

Since we got our first iPhone 3Gs last summer, my girlfriend and I have had vastly different experiences.  And sadly, I don’t think either one is atypical. We both had first-gen iPhones, which we sold.  We both appreciate the iPhone platform, the always on e-mail, the application platform, the instant purchase of music, the download… Continue reading The real iPhone fail

In life, sometimes it’s just good to make a change, and I’ve decided to again do that in my career. In more than 10 years as a web professional, I’ve worked with an airline (JetBlue), a content network that now realistically can be now defined as one of the largest blog networks online, both as… Continue reading So, Matt, just where ARE you going?

Once upon a time, it was sacrilege to offer up “Paid search results” as part of any search on the web.  Go.com (then Overture -> then Yahoo! Performance Marketing -> Panama -> who cares), used to catch a lot of heat for these.  But they made a lot of money.  The industry has had a… Continue reading Here’s a thought – paid social may just not be a bad thing

We, as New Yorkers tend to be a very picky bunch. We want the best our money can buy, want nothing but the “real deal”, complain about things that work 99% of the time, make our opinions known about everything, whether or not our neighbors (or the rest of America) like it or not. So,… Continue reading Teams, expectations and salary caps

Let’s review. A few weeks ago, Kodak decided to change their storage policy for people who stored photos on their Kodak Gallery Service, requiring a minimum purchase on a sliding scale that started at $4.99 and went up to $19.99 annually to start at the end of May. And if people didn’t meet the minimum… Continue reading They were listening

Interview w/ Matthew Knell, co-founder Social Media For Social Change Posted to Internet Week by shiralazar on June 05, 2009 Click to Play | View Details Yesterday I had the opportunity to set on an amazing panel representing Social Media for Social Change at the first New York Social Media Roundtable event, put on by… Continue reading NY Social Media Roundtable Post-Game

I had a great opportunity to talk about Twitter Customer Service and Brand Experience at the expertedly organized and amazing BarCampNYC 4, and I found a captive audience for my Kodak story. What’s remarkable to me is that the room was filled with many of NY’s tech elite, the core audience of what Kodak would… Continue reading It’s unanimous… Kodak hasn’t handled this well

Update: 8/13/2009 – Posterous‘ co-founder Garry Tan had a similar experience to mine and as a result created a Ruby script to download all Kodak photos in bulk.  See his comment with the script here (use at your own risk! 🙂 ) Update: 6/16/2009 – Read my summary post of the results and final observations.… Continue reading Dear Kodak…. Stop holding my pictures hostage

Recently, thanks to the great folks at New Work City, I was able to speak at their first TEDx event. The topic was “Being an Agent of Change”, and I was happy to represent myself and Social Media for Social Change (SM4SC). Posted here for you, loyal viewers, is my TED talk. Hope you enjoy!